Official manufacturer warranty on all products
We are official distributors of Bosch, Makita, DeWalt and other brands. Warranty is provided directly by the manufacturer through their authorised service network.
| Product category | Warranty period | Note |
|---|---|---|
| Power tools | 12–24 months | Depends on manufacturer |
| Hand tools | 12 months | Manufacturing defects |
| Measuring tools | 12 months | Metrological verification |
| Building materials | Per standards | See documentation |
| PPE (protective equipment) | 12 months | From manufacturing date |
| Batteries | 6 months | At least 80% capacity |
Step 1
Phone: 0 800 123 456 or email: warranty@prime-tools.com.ua
Step 2
Provide the order number, purchase date and nature of the fault
Step 3
Send the product to our service center. Diagnosis period — 5–7 business days
Step 4
Repair or replacement within 14 business days. All costs are on us
Prime-tools Service Center
Chernivtsi, Shukhevycha St, 9
