Frequently asked questions

We process orders within 2 working hours on business days from 9:00 to 18:00. We ship once payment is confirmed, or for cash on delivery once a manager confirms the order.

Nova Poshta to a branch or parcel locker anywhere in Ukraine — usually 1–3 days. Shipping costs follow Nova Poshta rates. There is no pickup — delivery only.

By Visa or Mastercard online, via Privat24 or Monobank, cash on delivery, or with a 200 ₴ online prepayment (the rest on delivery).

Yes, within 14 days of receipt if the product has not been used and the original packaging is intact. Call +380 99 726 38 20 or email info@prime-tools.com.ua — a manager will confirm the return within a business day. Refunds go to your card within 3–5 business days.

Yes. Hand and measuring tools have a 12-month warranty, power tools 12–24 months depending on the manufacturer. Warranty claims: +380 99 726 38 20.

Yes, we work with shops, tradespeople, construction crews and companies across Ukraine: personal prices, stock reservation and regular deliveries. Leave a request on the Cooperation page or call us.

9 Shukhevycha St, Chernivtsi, Ukraine. Phone +380 99 726 38 20, email info@prime-tools.com.ua. Open Monday to Friday, 9:00–18:00.